Returns & Exchanges

At Special Guests Coffee, we strive for perfection in every roast, but if you are unsatisfied with your order, we offer returns on non-perishable equipment and case-by-case resolutions for our fresh coffee beans. Please note that due to the perishable nature of roasted coffee, we cannot accept returns on opened bags, but we are committed to ensuring you find a brew you love.

Return Process

• 1.
  Contact Support

  Email our guest experience team within 14 days of delivery with your order number and a brief description of the issue.

• 2.
  Review & Approval

  Our team will review your request and, for eligible non-perishable items, provide a Return Merchandise Authorization (RMA) number and shipping instructions.

• 3.
  Package Your Item

  Securely pack the unused equipment in its original packaging, ensuring the RMA number is clearly marked on the outside of the box.

• 4.
  Refund Processing

  Once your return is received and inspected at our roastery, we will issue a refund to your original payment method within 5-7 business days.